As a founder, there comes a pivotal moment when you need to shift from hiring lower-level "do-ers" to strategic employees who can elevate your processes and customer experiences. This often means moving beyond platforms like Fiverr or Upwork and hiring individuals who can think strategically, solve problems, and operate independently.

We recently collaborated with a newly funded SaaS company to fulfill their critical staffing needs. In this case study, we explore how our tailored approach facilitated the hiring of eight Customer Success Managers (CSMs) across the United States, all remote-based, with salaries ranging from $65,000 to $90,000, and possessing 2-5 years of SaaS experience. As well as why this company, and many founders we’ve worked with, are choosing to hire CSMs in the United States, instead of LATAM or Europe.